Become a Customer

To our customers, please read carefully the following notes:

OPENING AN ACCOUNT

Account opening requests are only offered to gardening businesses with a valid address and a store. The applicant must contact us to obtain the account opening form. He has to complete the form in full and return it to us. A representative will contact the applicant within a maximum period of 7 working days after receiving the application form. After the reviewing of the file, a representative will visit the facilities, if necessary, in order to confirm the information received. Note that there may be a delay depending on the region. Subsequently, the direction will make a decision on the application’s approval.

CRITERIONS OF CREDIT

New customer orders must be paid in advance for a period determined by Biofloral. After that period, a line of credit and a term of 30 days net payment may be granted. Payment option 2% / 10 days (not applicable to payments made by credit card). An interest rate of 1% will be charged to the overdue account from the 45th day.

DELIVERY

Free delivery with a minimum order of 
  • 1000 $ for Quebec and Ontario
  • 2000 $ for the Maritimes
  • 2500 $ for the Prairies
  • 5000 $ for British Columbia
  • 3500 $ for the Vancouver region

Please note that extra charges will be invoiced for any additional service (delivery by appointment, delivery inside a building, second delivery, etc.)

Deadline hours for same day shipment of goods :
Mondays to Thursdays before 2:00 pm and Fridays before 1:00 pm.